Effective Date: March 6, 2025

DISC CENTERS OF AMERICA INDIANAPOLIS LLC

Address: 8301 North Keystone Avenue #110, Indianapolis Indiana 46240

Phone: +1 317-559-8282

Email: [email protected]

These Terms of Service ("Agreement") govern your use of services provided by DISC CENTERS OF AMERICA INDIANAPOLIS LLC ("we," "our," or "us"), located at the address provided above. By scheduling an appointment, receiving treatment, or otherwise utilizing our services, you ("you" or "the client") agree to comply with and be bound by these Terms of Service.

1. Services Provided

DISC CENTERS OF AMERICA INDIANAPOLIS LLC offers a range of chiropractic services, including spinal decompression therapy. These services are designed to treat conditions related to the spine, joints, and nerves. Our services may include, but are not limited to:

1.1 Spinal decompression therapy

1.2 Chiropractic assessments and evaluations

1.3 Follow-up treatments and care

1.4 Recommendations for additional therapies or treatments based on individual needs

2. Appointment Scheduling and Cancellations

2.1 Scheduling: Appointments can be scheduled via phone, email, or through our online booking system (if available). When scheduling an appointment, you will provide us with necessary personal information to ensure proper treatment.

2.2 Cancellations: We request that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Failure to do so may result in a cancellation fee, the amount of which will be clearly outlined during your booking or consultation.

2.3 No-Show: If you fail to attend your scheduled appointment without prior notice, a "no-show" fee may apply, and further appointments may be subject to availability. Repeated no-shows may result in a suspension or termination of services.

3. SMS/Text Messages

3.1 SMS Program Description

Our SMS program provides text messages for appointment reminders, events, receipts, customer service, and occasionally promotional messages when you opt in. Message frequency varies depending on your interaction with our services.

3.2 Opting Out

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode +1 317-559-8282 . Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, or text "START" to resume receiving messages.

3.3 Help and Support

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance or email [email protected].

3.4 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

3.5 Message and Data Rates

Message and data rates may apply for messages sent to you from us and from you to us. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

3.6 Recurring Messages Disclosure

By opting into our SMS program, you authorize us to send recurring text messages to the mobile phone number you provide. Depending on your service selection, you may receive regular recurring messages. You are not required to agree to receive recurring messages as a condition of purchasing any goods or services.

3.7 Prohibited Content

Our SMS messages will never contain:

Phishing attempts, smishing, or social engineering to manipulate you into sharing private information,

Illegal content (all content complies with federal and state laws),

SHAFT content (sex, hate, alcohol, firearms, and tobacco) that does not follow federal and state law and regulations.

3.8 SMS Opt-In Data Protection

All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

3.9 Privacy for SMS Services

For privacy-related inquiries regarding our SMS service, please refer to our Privacy Policy: https://disc-centers-of-america-indianapolis.com/privacy

4. Payment and Fees

4.1 Service Fees: You agree to pay for all services rendered as per the pricing outlined during booking or consultation. Fees are payable at the time of service unless otherwise agreed upon.

4.2 Insurance: If your insurance plan covers chiropractic services, it is your responsibility to confirm coverage with your provider. We do not guarantee that insurance will cover all or part of your treatment.

4.3 Payment Methods: We accept a variety of payment methods, including credit cards, debit cards, cash, and health savings accounts (HSA) where applicable.

4.4 Refund Policy: Payments for services are non-refundable once treatment has begun. In the case of overpayment, we will issue a refund according to our refund policy.

5. Health and Medical Disclaimer

5.1 No Guarantees of Outcome: While spinal decompression therapy has proven effective for many patients, results may vary. We do not guarantee specific outcomes or results from any treatment.

5.2 Consultation with Other Healthcare Providers: Our services are intended to support your health care, but they do not replace a primary care physician or specialist. Always consult your physician or other qualified healthcare providers if you have concerns about your health or if you are currently undergoing other treatments or medications.

6. Privacy and Confidentiality

6.1 Personal Information: We are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. We collect and store your personal data only for the purposes of providing the services outlined in these Terms of Service.

6.2 Compliance with Privacy Laws: We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and our handling of your personal data is further explained in our Privacy Policy.

6.3 Data Sharing Restrictions: We do not share or disclose any of your personal information to third parties for marketing or promotional purposes, unless required by law or with your express consent.

7. No Sharing of Personal Data for Marketing or Promotional Purposes

We do not share, sell, or disclose any personal information, including mobile information, to third parties or affiliates for marketing or promotional purposes. Your personal data, including but not limited to your name, phone number, email, and health information, will not be shared with any third parties.

8. Consent to Treatment

8.1 By agreeing to these Terms of Service and receiving services from DISC CENTERS OF AMERICA INDIANAPOLIS LLC , you provide your informed consent to the treatments we offer, including spinal decompression therapy.

8.2 You have the right to refuse or discontinue any treatment at any time. We will respect your decision, but it may impact the outcomes or effectiveness of the treatment.

9. Client Responsibilities

9.1 Accurate Information: You agree to provide accurate and complete information regarding your health history and any current medical conditions. This information is vital for determining the most appropriate treatment plan.

9.2 Follow-up and Compliance: You agree to follow the recommended course of treatment and attend follow-up appointments as advised by our practitioners. Failure to comply with treatment plans may result in less effective outcomes.

9.3 Behavior: You are expected to behave respectfully toward staff and other clients. Disruptive behavior, harassment, or violations of clinic policies may result in immediate termination of services.

10. Limitation of Liability

10.1 Indemnification: To the fullest extent permitted by law, DISC CENTERS OF AMERICA INDIANAPOLIS LLC is not liable for any damages, injuries, or losses resulting from the use of our services, except in cases of gross negligence or willful misconduct.

10.2 No Medical Liability for External Factors: We do not assume responsibility for any medical conditions or injuries that result from underlying conditions, prior treatments, or external factors unrelated to the services provided at our clinic.

10.3 Limitation of Damages: In no event shall DISC CENTERS OF AMERICA INDIANAPOLIS LLC be liable for any indirect, incidental, special, or consequential damages arising from the provision of our services.

11. Termination of Services

11.1 Right to Refuse Service: We reserve the right to terminate or refuse service to any client at our sole discretion. This may occur for reasons including, but not limited to, non-compliance with treatment protocols, disruptive behavior, or failure to adhere to payment terms.

11.2 Client’s Right to Terminate: You have the right to discontinue services at any time. If you choose to discontinue treatment, we will not charge you for services not yet rendered.

12. Governing Law and Dispute Resolution

12.1 Governing Law: This Agreement shall be governed by the laws of the State of Indiana, without regard to its conflict of law principles.

12.2 Dispute Resolution: In the event of a dispute, we encourage open communication to resolve the issue amicably. If the matter cannot be resolved informally, you agree to attempt mediation before seeking legal recourse. Any disputes that remain unresolved after mediation will be subject to binding arbitration, which shall take place in Indianapolis, Indiana.

13. Changes to Terms of Service

We may update these Terms of Service at any time. Any changes will be posted on our website or provided to you through email or other communication methods. The updated terms will take effect immediately upon posting, unless otherwise stated.

14. Intellectual Property

All content provided by DISC CENTERS OF AMERICA INDIANAPOLIS LLC , including text, images, logos, and any proprietary materials, is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any of our materials without prior written consent.

15. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

DISC CENTERS OF AMERICA INDIANAPOLIS LLC

Address: 8301 North Keystone Avenue #110, Indianapolis Indiana 46240

Phone: +1 317-559-8282

Email: [email protected]

Last Updated: March 6, 2025